Terms of Use.

PepperVault AB, a company registered under organization number 559416-3726, hereinafter referred to as "PepperVault," operates a digital platform accessible through its mobile application ("app") and website, https://www.peppervault.com/. The platform is designed to provide users with the ability to document instances of abuse through the aforementioned app and website.

These standard terms and conditions (“Terms of Use”) apply to user’s (“User”, “you”) access to and use of all applications and/or websites as well as mobile website, software, hardware, or mobile application (“Platform”), provided by PepperVault through the authority that has procured the Platform for your use. PepperVault and User are individually named “Party” and collectively named “Parties”.  These Terms of Use therefore regulate: (1) the use of the app and website and the services offered; and (2) the use of the Platform by Users creating accounts (“Services”). By using the Platform, you have accepted these Terms of Use. 

These Terms of Use shall act as a legally binding agreement between the Parties and by using the Services and the Platform, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them.  Users must also accept the Privacy Policy which has been provided in these Terms of Use as a link in section 4. For ease of reference, the use of the word “Services” shall below include the words Platform.

  1. HOW DO YOU BECOME BOUND BY THESE TERMS OF USE?

    1. As a User, by registering for and/or using the Services in any manner, including but not limited to visiting or browsing PepperVault’s website and using the app, you agree to these Terms of Use (including the Privacy Policy) and all other policies and procedures that may be published from time to time on the PepperVault website and app, each of which is incorporated by reference and each of which may be updated from time to time without prior notice to you.

    2. To establish a User account on the Services, the distributor; social services, police, municipal or other authority (“Distributor”) who provided you with access to the app must have executed a written agreement with us (referred to as the "Distributor Agreement"). You acknowledge that your access to and use of the Services are contingent upon: (1) the Distributor's determination of your eligibility for Services access; (2) the continuous effectiveness of the Distributor Agreement; and (3) the Distributor’s adherence to the terms of the Distributor Agreement. If, at any point, the Distributor modifies your eligibility status, breaches specific provisions of the Distributor Agreement, or if the Agreement expires or is terminated, your access to the Services may be subject to suspension or termination. Note that account termination or suspension may not impact your ability to retrieve the documentation after the termination of the Distributor Agreement.

    3. Users expressly agree to the Terms of Use when signing up for an account as a User with PepperVault’s Services.

    4. PepperVault does not guarantee any outcomes and/or results or provide any legal or otherwise recommendations to a User. PepperVault does not provide any medical advice or medical treatment of any kind. 

    5. These Terms of Use apply to all Users of the Services, including, without limitation, Users who are contributors of content, information, and other materials registered or otherwise.

    6. If you as a User enter into these Terms of Use on behalf of a legal entity, you must be authorized to enter into binding agreements on behalf of the legal entity under applicable law. 

  2. How do we handle your content?

    1. The Services may contain information such as text, photos, video links or other material (“Content”), including Content created with or submitted to the Services by you or through your account. We take no responsibility for, and we do not expressly or implicitly endorse any of the Content.

    2. The User may request that PepperVault shares Content with the court, law enforcement, government, or individuals cooperating with PepperVault. It is however up to the discretion of PepperVault to comply with such request.

  3. Can you withdraw from the terms of use as a consumer?

    1. When a User of the Services and/or Platform is a private Consumer (hereinafter “Consumer”), all mandatory applicable laws and regulations shall apply to the Consumer. Any Consumer in Sweden and a natural person who, in relation to activities covered by these Terms of Use, is acting for purposes other than trade, business, craft or profession shall have a period of fourteen (14) days, to withdraw from the Terms of Use without giving any reason (“Withdrawal period” or in Swedish; “ångerrättsperiod”). The Withdrawal period shall expire after fourteen (14) days from the day of the conclusion of these Terms of Use.  

    2. If the Consumer has begun using the Services, the Consumer thereby accepts that the right of withdrawal is waived. Notwithstanding this, the Consumer still has the opportunity to terminate the Services. The right of withdrawal applies when the consumer and PepperVault are entering into these Terms of Use at a distance in accordance with The Distance and Off-Premises Contracts Act (2005:59) (in Swedish; “lagen om distansavtal utanför affärslokaler”). 

    3. If the Consumer withdraws from these Terms of Use in accordance with these Terms of Use, the Consumer shall inform PepperVault of its decision to withdraw from the Terms of Use. In the event a Consumer in Sweden wishes to use its withdrawal right, the Consumer can complete the forms attached here (https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett) which originate from Konsumentverket (www.konsumentverket.se; in Swedish; “ångerblankett”).

If the Consumer withdraws from these Terms of Use in the manner specified in these Terms of Use and by law, PepperVault and/or the Distributor shall handle the matter in accordance with all mandatory Consumer laws. 

  1. How do we process your personal data?

    1. User’s personal data shall be treated in accordance with PepperVault’s Privacy Policy, and shall be subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation (”GDPR”). For the avoidance of doubt, any reference to terms shall be interpreted in accordance with the meaning provided by GDPR.

    2. User is hereby informed that authorized third parties from the EEU/EEA and outside of the EU/EEA may obtain User’s information, data, personal data and/or material. Therefore, User hereby consents to any transfer of its information, data, personal data and/or material from PepperVault to any third party, however always subject to applicable law and regulations. PepperVault shall at all times ensure that it has adequate agreements in place with any third parties to ensure that personal data and any other data and information is adequately protected.

    3. PepperVault acts as a data controller in respect of the personal data it processes for the User where it can decide the means and purpose of the processing.PepperVault acts as a data processor when processing data you insert and decide the means and purpose of such processing.

  2. How is your use limited?

    1. Limitations of Use:
      By using our Services, you agree not to (1) modify, prepare derivative works of, or reverse engineer our Services; (2) knowingly or negligently use our Services in a manner that abuses or disrupts our networks, user accounts, or the Services; (3) market or resell the Services to third parties; (4) use the Services in violation of applicable laws or regulations; (5) use the Services to send unauthorized advertising or spam.

    2. Subject always to applicable laws and regulations, the use of the Platform is provided without warranty of merchantability or fitness for a particular purpose or any other warranty, expressed or implied. PepperVault does not guarantee that the use of the Platform will be provided without interruptions, that any non-conformity arises, nor that the Platform is free from defects and other errors. PepperVault’s website and applications are provided on an “as-is” basis and PepperVault does not provide any express warranties including without limitation regarding the standard, delivery, timing, and security of the Services. PepperVault shall take reasonable measures to ensure the availability of the Services. PepperVault does however not guarantee any percentage rate of availability of a specific function, website or application included in the Services. 

    3. PepperVault reserves the right to modify, suspend, remove, and amend the use of the Platform, including the content, in its own discretion and without prior notice. Amendments that significantly alter User’s use of the Platform will, however, be announced on PepperVault’s website in due time prior to their entry into force. PepperVault is not responsible for services, or any other activities provided by its associated partners and/or the Users. PepperVault shall not be held responsible for any measures taken by its associated partners, including but not limited to changes in ownership, insolvency and/or litigation.

    4. PepperVault may suspend the provision of the Platform for example in case of scheduled maintenance or in the event of a virus, worm, trojan or other attacks on PepperVault’s IT environment. For the avoidance of doubt, PepperVault does not seek to restrict any rights that User may have under applicable laws and regulations.

    5. User represents and warrants that it has full legal rights and is authorized to use the content information inserted in the Services. Practitioner further represents and warrants that the data, information and/or content it has inserted and processes in the Services, including all products, and/or any other features that may be linked from the content are lawful and legal and cannot be regarded as unlawful for the purposes of these Terms of Use. 

    6. In the event of User’s substantial breach of contract, PepperVault shall be entitled to claim damages and terminate these Terms of Use with immediate effect and be suspended from further use of the Services. User shall, in such case, not be entitled to any reimbursement of payments previously made to PepperVault. 

    7. Notwithstanding anything else in these Terms of Use, User shall not (and shall not permit any third party) to use the Services in a manner that would infringe upon the intellectual property rights of any third party, or for any illegal transaction or unlawful purpose. PepperVault shall not be liable for the content that User may upload, download, post, submit or otherwise distribute in breach of terms of use. PepperVault shall not be held liable for any delays and/or non-delivery of the Services under these Terms of Use.

    8. No Party shall be responsible to the other Party for punitive damages, indirect or consequential loss or similar damage such as, but not limited to, loss of profit, loss of revenue or loss of contracts. The exclusions and limitations of liability stated above shall not apply in case of damage caused by a willful act or gross negligence. For the avoidance of doubt, PepperVault is not seeking to limit liability under mandatory data protection laws.

  3. Who owns the rights?

    1. You acknowledge that we or our licensors retain all proprietary right, title and interest in the Services, our name, logo or other trademarks, and any related intellectual property rights, including, without limitation, all modifications, enhancements, derivative works, and upgrades thereto. You agree that you will not use or register any trademark, service mark, business name, domain name or social media account name that incorporates in whole or in part the trademark and brand of PepperVault or is similar to any of these. 

    2. You maintain the right to your own Content that you have logged in the app and/or website.

  4. MISCELLANEOUS

    1. Any notice to be given by either Party pursuant to these Terms of Use must be in writing and may be sent by the contact form at PepperVault’s website and/or the app. 

    2. If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid under any applicable statute, rule or law, each Party agrees that such invalidity shall not affect the validity of the remaining provisions of these Terms of Use, and further agree to substitute the invalid provision with a valid provision which most closely approximates the intent and economic effect of the invalid provision. 

    3. PepperVault shall have the right to assign all or part of these Terms of Use without User’s approval. Neither these Terms of Use nor any rights under these Terms of Use shall be assigned or otherwise transferred by User without the prior written consent of PepperVault. 

    4. PepperVault retains the right to update, amend or otherwise modify these Terms of Use in its absolute discretion. A notification of updates, amendments, and modifications will be published on the website and/or in the app, in due time prior to their entry into force and they will take effect on the date stated in the notification. Therefore, any continued use of the Services shall be regulated by any updated Terms of Use from the date of their entry into force. 

  5. LAW AND JURISDICTION

    1. If a User files a complaint, such complaint may be sent to PepperVault by mail; PepperVault AB, Helgögatan 21, 802 55 Gävle, or use the contact form at the website https://www.peppervault.com/contact and/or app.

    2. In the event the User is a Consumer, the User may also have the right to report or file a complaint to the general complaints board in its country. The Swedish general complaints board is the National Board for Consumer Disputes (ARN): www.arn.se. User may also report or file a complaint through the European Commission’s Online Dispute Resolution: www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SV. 

    3. User and PepperVault endeavor to use reasonable efforts to negotiate and settle any dispute or claim that may arise in relation to these Terms of Use. 

    4. These Terms of Use and all matters in relation to the Services shall be construed in accordance with Swedish law and the Swedish courts shall have jurisdiction.

TERMS OF USE Last updated: 30 January 2024.